Why teams choose self-hosted chat

DChat is built for organizations that want the speed of modern live chat without giving up control of deployment, data, branding, or long-term cost.

Instead of renting access to a hosted inbox forever, you run the product on infrastructure you already trust, and live chat is free.

That makes DChat a strong fit for teams with privacy requirements, internal IT standards, or simply a preference for self-hosted live chat over recurring seat fees.

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Self-hosted live chat benefits

Your own deployment, your own domain

When visitors open chat from your site, the experience belongs to your brand and your environment. You control the deployment URL, the infrastructure, and the trust story around the conversation.

Security and policy alignment

Self-hosting lets you align live chat with the infrastructure, certificates, firewall rules, and internal standards your team already uses for the rest of the business.

Branding control

Shape the widget, invitations, copy, and visual treatment so the chat experience feels like part of your product or website, not someone else's service layer. Removing the small “Powered by DChat” link is part of Premium.

Access to your own data

With a self-hosted deployment, transcripts, visitor records, and operational data stay in systems your team can audit, report on, integrate, and govern directly.

Lower long-term cost

Hosted chat tools often grow more expensive as your support team grows. DChat live chat is free with unlimited agents, so you can add value for customers without turning every staffing change into a pricing event.

A better fit for modern support workflow

DChat combines the website widget, real-time backend, browser dashboard, desktop agent workflow, and optional AI support in one product, which makes rollout and day-to-day operation much cleaner than assembling multiple tools.

Self-hosted customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

DChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product, with live chat free to run, and an AI agent that answers, acts with the approvals you set and hands off to your team when you want one. Run it on infrastructure you trust, on the model you choose.

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

Live chat is free with unlimited agents. Premium, with the AI agent, is billed per agent per month, never per conversation.

AI Flexibility

Run the AI agent on a local Ollama model, or connect OpenAI and Anthropic with your own provider accounts.