AI is ready to help
Want to check
Want to check
with a human?
Our AI assistant is available 24/7 and can help with most questions right away.
If you’d prefer to speak with a person, we’re here for you.
Dchat gives every visitor both paths: instant AI answers first, then a smooth handoff to your real team in the same conversation.
Your conversation is secure and private.
Free forever for one site
Bring your own OpenAI key
Same-thread handoff
Install on any website stack in minutes
AI plus people
AI handles the first pass
Knowledge-backed replies cover policies, setup questions, and common troubleshooting.
Humans take over cleanly
Agents see the transcript, source context, and visitor details before they respond.
Give visitors instant answers without hiding your team.
Dchat keeps the experience human: AI answers the repeat questions, agents step in with full context, and every handoff feels like one continuous conversation.
Why Dchat
Three buying decisions most support suites make for you.
Dchat keeps these choices visible: who owns the AI provider relationship, how handoff works, and whether your deployment path stays open later.
Bring your own OpenAI key
Launch with Dchat-managed AI, then switch to your own OpenAI key when governance or procurement matters. No re-platforming and no widget rebuild.
Flat pricing, no per-resolution layer
Dchat keeps pricing tied to seats instead of adding AI resolution fees on top. That makes support cost easier to forecast as traffic grows.
Self-hosted path when you need it
If hosted chat stops fitting your environment, Zchat runs the same platform on your own servers. That option stays open without changing product direction.
Compared with the field
Built for a different job than the giant suites.
Intercom, Zendesk, Freshchat, Crisp, and Tidio are all strong in different ways. Dchat is best aligned when the job is website-first AI support, not a full omnichannel service platform.
- AI key ownership choice
- Same-thread handoff
- Knowledge crawl and URL import
- Simple seat-based pricing
- Self-hosted path
- Omnichannel support
- Mobile agent apps
- Marketplace and integrations
- Enterprise operations depth
- Broader procurement comfort
Support teams that want branded website chat, AI replies grounded in real content, and a clean human takeover path without buying a much larger service stack.
See the full market comparison
How it works
One workspace, from widget to handoff.
A branded AI chat widget on your site, replies grounded in your knowledge, and one live inbox where the team takes over when AI hits a wall.
Team inbox
Every conversation in one real-time queue.
AI replies and human replies stay in the same thread so visitors do not have to restart the conversation from scratch. Takeover, transfer, claim, and route in a single click.
- Live SignalR updates, no refresh needed
- AI-to-human handoff with full transcript context
- Filters by site, channel, and conversation status
AI control
Managed AI today, your own key tomorrow.
Switch between Dchat-managed AI and a customer-managed OpenAI key without rebuilding the widget, the inbox, or your reports. Governance stays with your team.
- Launch in minutes with Dchat-managed AI
- Bring your own OpenAI key when ready
- Per-workspace system prompt, model, and routing
Knowledge-backed
Answers grounded in your real content.
Import articles, paste URLs, or auto-crawl your site. The AI cites sources on every reply so visitors and agents can both see where the answer came from.
- Article library with tags and enable toggles
- Automatic site crawl for first-day seed content
- Source citations inside the widget bubble
Rollout
Live on your site in an afternoon.
Three steps. Many teams finish signup, production embed, and a first live conversation in a single working session.
Embed the widget
One script tag with your widget token. Works on WordPress, Shopify, Webflow, React, or any HTML site. No plugins.
See the install flowConnect AI and knowledge
Use Dchat-managed AI or your own OpenAI key. Paste URLs, import articles, or run the site crawl so the first reply sounds informed.
Review the setup pathTune handoff and reporting
Adjust routing rules, proactive triggers, and canned responses once real conversations start. Everything lives in one dashboard.
Explore the platform
Why teams switch
Support teams usually come to Dchat for one of three reasons.
Not because they need every possible channel. Because they want a cleaner website support product with clearer AI ownership and simpler rollout math.
They do not want the AI relationship hidden inside the vendor.
Dchat lets teams start with managed AI and move to their own OpenAI key later without changing widget, inbox, or reporting workflow.
They want AI and humans in one thread, not two disconnected tools.
Visitors stay in the same conversation while agents see the full AI transcript, source context, and the exact point where handoff happened.
They want pricing they can explain before traffic scales.
Seat-based pricing and a free forever tier are easier to forecast than a second layer of outcome, session, or conversation-pack billing.
Start free
The AI chatbot your website is waiting for.
Free forever for one site. No credit card. Bring your own OpenAI key or use Dchat-managed AI. Self-hosted path available through Zchat.