DChat DChat 2.0 Self-Hosted Live Chat
Help center

Answers for deployment, licensing, AI setup, and long-term operation.

Use this page to understand how DChat is licensed, how the self-hosted rollout works, and what teams usually ask before putting it in front of customers.

Deployment Licensing Product Support

Start here

Evaluation path

Download the product, test it on localhost, and validate the workflow in your own environment.

Commercial model

Free live chat, paid AI

Live chat is free with unlimited agents. Only the optional AI assistant is paid, per agent per month.

Common topics

Free in production Optional paid plans Bring-your-own AI Self-hosted rollout
Do I need to buy anything to run DChat in production?
No. Live chat is free with unlimited agents and unlimited domains, on your own servers, with no licence file to install and no expiry. Premium - the AI assistant, custom roles, automation and extra channels - is $19 per agent per month, and Enterprise adds single sign-on and advanced SLA policies at $49. Download the package and run it.
What kind of infrastructure do I need?
Plan around the hosting path you want to use for DChat, then review the system requirements and deployment guide. Most teams start with the environment that already matches production security and operational policy.
Do I need to reinstall after I purchase?
No. There is one package and it is already the production product. If you later add the AI assistant, you drop the licence file in beside the server; nothing is reinstalled and no restart is needed.
Can your team help with installation?
Yes. Open a support ticket with your environment details and rollout goals if you need guidance during evaluation or production planning. That gives the team enough context to recommend the right deployment path or scope a hands-on engagement.
Deployment shortcuts

Start with the essentials.

If you are still evaluating fit, these links usually answer the first round of deployment questions faster than a long email thread.

Download the latest build Read the deployment guide Review system requirements
Licensing basics

Free live chat. Optional AI. Self-hosted.

Live chat costs nothing and never expires - no licence, no domain limit, no agent limit. The AI assistant and business features come with Premium ($19 per agent per month) or Enterprise ($49). If a subscription lapses, those features pause; live chat keeps working and nothing is deleted.

View Pricing Contact Support
How does pricing work?
DChat's live chat is free. Install it on your own server and run unlimited agents on unlimited domains, in production, without paying anything. Premium adds the AI assistant, custom roles, automation rules, macros, auto-assignment, extra channels and the Slack integration at $19 per agent per month; Enterprise adds single sign-on and advanced SLA policies at $49. Both are billed only for the agents you choose to cover.
Are there any recurring fees?
Live chat has no fees at all: it is free with unlimited agents and never expires. The only recurring cost is optional - Premium at $19 or Enterprise at $49 per agent per month, on the agents you choose to cover. If you stop paying, the paid features stop and live chat keeps running.
Where do I get my license after purchasing?
Your license is available in the client center after purchase. Download the license for your deployment domain, place it with your DChat installation, and keep using the same core product you already evaluated.
What if I only need a quick local demo or internal proof of concept?
Nothing special is needed - the same free package runs on localhost and in production alike. Set up the demo database with one command and point the widget at it.
Product questions

What teams usually ask once they understand the model.

These answers are meant to reduce guesswork after a successful evaluation and before the system is put in front of customers.

What is DChat?
DChat is a complete self-hosted live chat platform: an embeddable widget, a web dashboard, a native Windows desktop agent, and an AI chatbot with human handoff. It includes a knowledge base, canned responses, departments and routing, file sharing, post-chat CSAT ratings, transcripts and analytics, webhooks, and GDPR tools — all running on your own server. It is designed for teams that want modern support workflows without giving up deployment control.
How does AI pricing work?
AI support is part of the product. You bring your own provider credentials for services like OpenAI, Anthropic, or Ollama and pay that provider directly. DChat does not add a separate AI tax.
Can I customize the visitor experience?
Yes. The visitor experience can be tailored for brand, copy, routing, invitations, and chat behavior so the widget fits the workflow you want customers to experience.
Why do teams choose self-hosted chat instead of a hosted service?
Usually for one or more of the same reasons: data ownership, deployment control, internal security policy, branding control, or the desire to avoid recurring per-seat subscription pricing.
Can the AI answer from my own help content?
Yes. Add knowledge-base articles in the dashboard and the chatbot grounds its answers in them instead of guessing. When a question goes beyond what it can answer — or the visitor asks for a person — DChat hands off to a live agent with the full conversation context attached.
Does DChat integrate with Slack, Teams, or my own systems?
Yes. DChat sends native notifications to Slack, Microsoft Teams, and Discord, and fires HMAC-signed webhooks for events like new conversations and agent status so you can wire chat into your own tools. Deliveries are queued and retried so a brief outage on the receiving end won't drop events.
Can visitors rate the conversation and share files?
Yes. Visitors can leave a post-chat star rating with a comment, and satisfaction trends plus recent comments appear on your dashboard. They can also share files by drag-and-drop, with inline image previews and server-side validation of every upload.
Is DChat suitable for GDPR and strict data policies?
Because DChat is self-hosted, conversations and customer data stay in your own database. It also ships GDPR tooling: a cookie-consent prompt in the widget, data export and erasure by visitor email, and an audit log of admin actions. With local AI via Ollama, prompts never leave your environment.
Still stuck?

Give support enough context to move quickly.

Include the deployment domain, what environment you are running, what you expected to happen, and what actually happened. That usually removes several messages from the troubleshooting loop.

Open Support Ticket Contact Options
Support workflow

Use the help center first, then open a ticket when the answer depends on your environment.

That gives you the fastest path to resolution: self-serve where the answer is universal, then bring in support when the issue is specific to your deployment, domain, or rollout plan.

Self-hosted customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

DChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product, with live chat free to run, and an AI agent that answers, acts with the approvals you set and hands off to your team when you want one. Run it on infrastructure you trust, on the model you choose.

Download DChat See Product Demo

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

Live chat is free with unlimited agents. Premium, with the AI agent, is billed per agent per month, never per conversation.

AI Flexibility

Run the AI agent on a local Ollama model, or connect OpenAI and Anthropic with your own provider accounts.