Integrations

Live chat in Slack, Teams, and Discord

DChat pushes chat events to the tools your team already lives in. Signed webhooks send new-conversation and message notifications straight to Slack, Microsoft Teams, or Discord, with ready-made formatting so the messages look right in each channel, and a durable outbox that keeps retrying so nothing gets dropped.

Slack

Send chat notifications to a Slack channel with formatting built for Slack, so your team sees new conversations without watching the dashboard. That is free. On Premium, the two-way Slack integration goes further: each new conversation becomes a Slack thread, and replies in the thread reach the customer.

Microsoft Teams

Post chat events into a Teams channel with Teams-ready formatting, so support activity shows up where your company already coordinates.

Discord

Route notifications to a Discord channel with formatting made for Discord, a natural fit for community and gaming support teams.

Built to be reliable and secure

Signed payloads. Every webhook is signed with HMAC, so the receiving service can verify the message really came from your DChat server and was not tampered with.

A durable outbox. Outgoing webhooks are queued and retried on a backoff schedule, so a brief outage at the other end does not lose a notification. Failed deliveries are visible and can be retried from the admin view.

Your own systems too. Beyond the three chat tools, webhooks can point at any endpoint you own, and the API and direct SQL access let you feed chat data into a CRM or data warehouse.

See the API guide
Events you can send

Notify your team on what matters

  • A new conversation starts
  • A conversation ends, with its rating
  • An agent comes online or goes offline
  • Individual messages, when you want the detail
Self-hosted customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

DChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product, with live chat free to run, and an AI agent that answers, acts with the approvals you set and hands off to your team when you want one. Run it on infrastructure you trust, on the model you choose.

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

Live chat is free with unlimited agents. Premium, with the AI agent, is billed per agent per month, never per conversation.

AI Flexibility

Run the AI agent on a local Ollama model, or connect OpenAI and Anthropic with your own provider accounts.