DChat DChat 2.0 Self-Hosted Live Chat
Free and self-hosted

Live chat is free. Premium is $19 per agent per month.

Install DChat on your own server and run live chat with as many agents and as many sites as you want, permanently, at no cost. Premium adds the AI assistant, custom roles, automation, extra channels and voice calls. Enterprise adds single sign-on and advanced SLA policies. No tier ever limits how many agents you can run.

Download free Compare the tiers
Community

$0

forever

Unlimited agents, unlimited domains

The complete live chat product
Widget in 33 languages, web dashboard, Windows desktop app
Contacts, help center, email inbox, campaigns
Visual bot flows (their AI steps need Premium)
First-response SLA target, audit log, two-factor sign-in
Your own server and database, no expiry
Download free
Premium

$19

/ agent / month

Billed only for the agents you choose to cover

Everything in Community
AI agent: answers from your website and documents with cited sources, hands off to a person with the conversation, and AI Copilot for agents
AI actions with agent approval or visitor confirmation, AI triage, and AI steps in bot flows
Custom roles, automation rules, macros, auto-assignment
WhatsApp, Messenger, Instagram, Telegram, LINE, SMS and API channels
Voice calls through your own Twilio number, with voicemail and click-to-call
Slack integration and “Powered by DChat” removal
Agent bots: connect your own bot service by webhook
Linear issues and Shopify orders beside each conversation
SMS and WhatsApp campaigns to a contact segment
Choose your agents
Enterprise

$49

/ agent / month

Billed only for the agents you choose to cover

Everything in Premium
Single sign-on through OpenID Connect or SAML 2.0 (Entra ID, Okta, Google, Keycloak, ADFS)
Advanced SLA policies: next-response and resolution targets, breach alerts
Contact sales

Paid agents are billed up front for the months you choose. Nothing renews automatically, and a lapse never stops live chat.

What each tier includes

Agent count is never capped, on any tier. Everything not marked Premium or Enterprise is in the free Community edition.

Capability Community Premium Enterprise
Price Free $19 per agent per month $49 per agent per month
Agents and domains Unlimited agents, unlimited domains Unlimited Unlimited
Live chat, website widget in 33 languages, web dashboard, Windows desktop agent app Yes Yes Yes
Departments, canned responses, operating hours, one concurrent-chat limit for all agents Yes Yes Yes
Conversation statuses, priority, assignee, teams, labels, private notes, @mentions, bulk actions Yes Yes Yes
Contacts: custom attributes, notes, segments, merge, CSV import and export Yes Yes Yes
Help center portal, email inbox, campaigns and proactive triggers, browser push notifications Yes Yes Yes
CSAT, transcripts, reports, and a first-response SLA target with its dashboard panel Yes Yes Yes
Audit log across agents, settings and privacy Yes Yes Yes
Two-factor sign-in for agents Yes Yes Yes
Webhooks, API access tokens and REST API docs, widget identity verification and JavaScript SDK, dashboard apps beside each conversation Yes Yes Yes
AI assistant - Yes. Answers visitors from your knowledge base, hands off to a human with the bot conversation, and drafts replies for agents. AI Copilot adds reply rewriting, tone and translation, live translation, help-center drafts from resolved conversations, a content gaps report, a choice of which visitors the bot answers, HTTP tools the bot can call, and an AI usage page. Since 2.0.8: knowledge sources (website crawl, PDF, DOCX, CSV) with cited answers, a bot test bench and AI resolution metrics. Since 2.0.9: AI triage in automation rules - labels, sentiment, priority, language, department and team, applied or suggested Yes
AI actions - Yes, since 2.0.9. The AI calls your own systems over HTTP - look up an order, check stock, update a booking - with typed inputs, daily limits, and agent approval or visitor confirmation for actions that change things Yes
Visual bot flows Yes, since 2.0.9: messages, buttons, inputs, conditions, labels, assignment and handoff, with a simulator Yes, plus AI answer and AI action steps Yes
Custom roles Administrator and agent Yes. Give team leads chosen admin areas without making them administrators Yes
Remove “Powered by DChat” - Yes. Hide the footer link in the visitor widget Yes
Automation rules - Yes. Label, prioritise, assign, reply or notify when conversations change Yes
Macros - Yes. Run a saved sequence of actions in one click Yes
Auto-assignment - Yes. Round robin or least busy Yes
Per-agent chat limits - Yes. Each agent's own concurrent-chat limit Yes
Required attributes on resolve - Yes Yes
CSAT review notes - Yes Yes
Extra channels Web chat and email Yes. WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, SMS and API inboxes Yes
Voice (Twilio) - Yes. Phone calls as conversations through your Twilio number: ring agents in the browser or forward to a phone, voicemail with transcription, click-to-call, and a calls report Yes
Slack integration Slack notifications by webhook Yes. Each conversation becomes a Slack thread, and replies in the thread reach the customer Yes
Agent bots - Yes. Your own bot service answers by signed webhook, in the widget and on channel inboxes, and hands over to a person Yes
Linear integration - Yes. Create a Linear issue from a conversation or link an existing one, and see its state beside the conversation Yes
Shopify integration - Yes. The contact's recent Shopify orders in the contact panel, matched by email and phone, read-only Yes
SMS and WhatsApp campaigns - Yes. One message to a contact segment through your SMS or WhatsApp inbox, reviewed before sending, with STOP opt-out and a report per recipient Yes
Single sign-on (SSO) - - Yes. OpenID Connect or SAML 2.0 (Entra ID, Okta, Google, Keycloak, ADFS), allowed domains, just-in-time accounts, and an option to require it
Advanced SLA policies - - Yes. Next-response and resolution targets per department and priority, breach alerts, and the SLA_BREACHED webhook

Everything on this page describes the ASP.NET Core edition, the package we recommend. The separate Web Forms package covers core live chat; it does not have two-factor sign-in or anything added in versions 2.0.5 to 2.0.9, which includes every paid feature except the AI chatbot.

If a subscription lapses, live chat keeps running

A Premium or Enterprise subscription covers its features, new versions and email support for the months you bought. After that you can renew, or not. Here is exactly what happens either way.

If you renew

The paid features carry on without interruption.

Every version released during your term, as it ships.

Email support with a first-response target.

If you do not

Live chat keeps working, with unlimited agents. No kill switch, no data held back. Nothing contacts us unless you switched on automatic license renewal yourself.

The paid features switch off. The roles, rules, macros and other settings they created stay stored, and come back the day you renew.

Messages on extra channels keep arriving, but replying through them needs Premium. Calls keep being filed and go to voicemail. The Slack integration stops posting.

Founding customers

If you bought a DChat licence before per-agent pricing, you keep Premium for life. If you bought the Enterprise or Source Code licence through the client center, you keep Enterprise for life. There is nothing to renew and nothing to install: your existing licence file carries on working.

One exception: licences from our older store do not record which edition was bought, so DChat can only recognise them as Premium. If you bought Enterprise or Source Code there, ask us for a replacement licence and we will send one that unlocks Enterprise.

Questions we get asked

Why is live chat free?

Because charging per agent for live chat punishes you for growing a support team, and a free edition that is crippled helps nobody. Community is the whole live chat product with unlimited agents, permanently. We charge for the features that cost the most to build and support - the AI assistant, automation, extra channels, single sign-on - and that is what lets live chat stay free.

What happens if I stop paying?

The paid features switch off and nothing else does. Live chat keeps working with unlimited agents, your database and history are untouched, and the settings and data the paid features created stay stored. Messages on extra channels keep arriving, but replying through them needs Premium; calls keep being filed and go to voicemail; the Slack integration stops posting. Renew and everything comes back as you left it.

How does per-agent billing work?

You choose how many agents to cover and for how many months, and pay for those agents up front: $19 per agent per month for Premium, $49 for Enterprise. Agents you do not choose to cover are not billed. A twelve month, three agent Premium subscription is $684. Adding agents mid-term adds them from the day you buy, and nothing renews automatically.

I bought a DChat licence before per-agent pricing. What now?

You keep Premium for life, with nothing to renew and nothing to do. If you bought the Enterprise or Source Code licence through the client center, you keep Enterprise for life. Your existing licence file carries on working. Licences from our older store do not record which edition was bought, so DChat can only recognise them as Premium; if you bought Enterprise or Source Code there, ask us for a replacement licence. We are not taking away something you already paid for.

Where does my data live?

On your server, in your own SQL Server database, on every tier. DChat is self-hosted: conversations, contacts and transcripts never pass through us, and the AI assistant uses the model you choose - a local Ollama install, or your own OpenAI or Anthropic key.

Do I pay per conversation or per resolution?

No. We never meter your conversations. You bring your own model, so a local Ollama install costs nothing per message, or you use your own OpenAI or Anthropic key and pay that provider directly at cost. Your bill from us is the same whether the assistant answers ten conversations a month or ten thousand.

Does DChat phone home?

Not unless you ask it to. Out of the box nothing contacts us - there is no beacon, no usage reporting and no license check over the network. On Premium or Enterprise you can optionally switch on automatic license renewal, which once a day sends your existing license file to us over HTTPS and gets back a renewed one. That is all it sends - no usage figures, no conversation data, nothing about your visitors or agents. It is off by default, and leaving it off simply means we email you a license file when you renew.

Nothing to evaluate. Just install it.

There is no trial to start and no card to enter. Download the free edition, run it on your own server, and add Premium later if you want it.

Download free Deployment guide
Self-hosted customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

DChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product, with live chat free to run, and an AI agent that answers, acts with the approvals you set and hands off to your team when you want one. Run it on infrastructure you trust, on the model you choose.

Download DChat See Product Demo

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

Live chat is free with unlimited agents. Premium, with the AI agent, is billed per agent per month, never per conversation.

AI Flexibility

Run the AI agent on a local Ollama model, or connect OpenAI and Anthropic with your own provider accounts.