Information we collect
We may collect information you choose to submit, including your name, company, email address, phone number, billing details, domain information, support attachments, and any deployment or troubleshooting details you provide in tickets or contact forms.
How we use that information
We use submitted information to respond to sales and support requests, provide download or purchase assistance, process orders, communicate about licensing, improve the website, and protect the security and integrity of our services.
Cookies and site analytics
Like most websites, dchat.com may use cookies, log files, and similar technical signals for session behavior, basic analytics, performance, and fraud prevention. These tools help us understand how the site is used and how to improve it.
When information may be shared
We may share information with service providers who help us operate the business, process payments, deliver email, or support the website. We may also disclose information when required by law, to protect rights and security, or in connection with a business reorganization or transfer. We do not sell personal information as part of the ordinary operation of this site.
Self-hosted deployment data
DChat is sold as self-hosted software. Customer conversation data, transcripts, visitor records, and operational configuration inside a customer deployment are generally controlled by that customer in their own environment. This website privacy policy does not override the policies or technical controls implemented by a customer operating DChat on their own systems.
Retention and security
We retain business and support information for as long as reasonably needed for legitimate operational, contractual, legal, accounting, or security purposes. We use reasonable administrative and technical safeguards to protect the information we handle through this site, but no internet transmission or storage system can be guaranteed to be perfectly secure.
Policy changes
We may update this policy from time to time. Material changes will be reflected on this page by posting the revised version.