Dchat vs SaleSmartly
A support AI agent with actions versus a social-selling inbox
SaleSmartly is an omnichannel inbox built around social selling: WhatsApp, TikTok, Instagram, Messenger, LINE and Telegram in one place, with an AI assistant and marketing mass sends. Dchat is an AI agent that answers from your content, takes actions and hands the conversation to a person, across website, messaging, email and phone.
Choose SaleSmartly for selling on social apps
TikTok and other regional channels Dchat does not have, mass sending for marketing, and published ISO 27001 and ISO 27701 claims.
- TikTok and regional apps
- Marketing mass sends
- Compliance claims
Choose Dchat when the AI has to resolve, not just reply
Thirteen built-in actions and your own API tools, knowledge from your site and files, a flow builder, a voice agent, and SSO on every plan.
- Actions and API tools
- Voice agent
- SSO on every plan
SaleSmartly vs Dchat
| Dimension | SaleSmartly | Dchat |
|---|---|---|
| Best fit | Sales and ecommerce teams that sell through WhatsApp, TikTok, Instagram and Messenger, often cross-border, with many people in the inbox. | Support teams that want an AI agent to answer from their content, take actions like order lookups and bookings, and hand the same conversation to a person. |
| Channels | WhatsApp, TikTok, Messenger, Instagram, Telegram, LINE and website chat, with more regional apps listed on its homepage. Connected social accounts are capped per plan. | Website, email, SMS, WhatsApp (Twilio or Meta Cloud API), Messenger, Instagram, Telegram, Discord, LINE, Microsoft Teams, Slack and phone calls. No TikTok, WeChat, Zalo or VK. |
| Actions and tools | API and webhook notifications on its top plan. | Thirteen built-in actions (leads, handoff, tickets, Zendesk and Freshdesk escalation, Shopify orders and products, booking, Slack alerts, web search, Stripe billing and more) plus your own API tools. |
| Marketing | Mass sending and channel distribution links for marketing campaigns. | Email and SMS campaigns to all contacts or a tagged segment, with opt-out handled; replies come back to the inbox. |
| Knowledge training | An AI assistant trained on your business content; its public pages do not detail source types. | Site crawl, URL import, Q&A pairs, document upload (PDF, Word, PowerPoint, Excel, HTML, text, Markdown, CSV), Notion sync, Google Docs, Sheets and Slides shared by link, and YouTube captions. Scanned PDFs and images are read with OCR. |
| Voice | Not listed on its public pages. | An AI phone agent on your Twilio number that answers by voice and transfers to a person. |
| Single sign-on | Not listed on its public pages. | OpenID Connect SSO on every plan. |
| Security proof | Shows ISO 27001, ISO 27701 and CCRC badges and a Meta partner badge. | No third-party certification yet. Secrets are encrypted at rest, webhooks are signature-checked and every AI action is logged. |
Checked September 25, 2026 against SaleSmartly's public homepage and product pages. Everything in the SaleSmartly column is their own public claim, not something we have verified working. Everything in the Dchat column is read from the shipping code. Recheck before sales or legal use.
If you sell mostly on TikTok and WhatsApp, SaleSmartly is built for that. If you need the AI to look up orders, book meetings and hand over cleanly, Dchat is built for that.