Dchat vs LiveChatAI
Seats with AI included versus message credits
LiveChatAI is an AI chatbot builder with live-chat handoff, priced on monthly message credits plus bots and seats. Dchat is priced per agent seat with the AI included, and adds a shared inbox for twelve channels, built-in actions and flows.
Choose LiveChatAI when you want a bot builder
Answer-quality tooling such as rewriting your sources and generating Q&A automatically, 95 languages claimed, and many small bots on higher tiers.
- AI Boost
- Auto Q&A
- Up to 10 bots
Choose Dchat when the bot is part of your support desk
The AI and your team work in one inbox across twelve channels, and your own AI key works on every paid plan.
- 12 channels
- BYO key from $15
- No message credits
LiveChatAI vs Dchat
| Dimension | LiveChatAI | Dchat |
|---|---|---|
| Knowledge setup | Website, files and Q&A, plus AI Boost to rewrite source content and automatic Q&A generation. | Site crawl, URL import, Q&A pairs, Notion, Google Docs, YouTube captions and document upload (PDF, Word, PowerPoint, Excel, HTML, text, Markdown, CSV). Scanned PDFs and images are read with OCR. |
| Actions | AI actions through webhooks, Zapier and CRM connections. | Thirteen built-in actions (booking, lead capture, order status, Zendesk and Freshdesk tickets, Slack alerts, product cards and more) plus your own API as a custom tool. |
| Inbox and channels | Live-chat handoff to a human agent; 1 to 6 seats depending on tier. | A shared inbox for website chat, email, SMS, WhatsApp, Messenger, Instagram, Telegram, Discord, LINE, Teams, Slack and voice, with routing and SLAs. |
| Published entry price | Free with 250 message credits; Basic $39 (4,000 credits), Pro $89 (10,000), Advanced $189 (15,000), Expert $389 (20,000). Annual billing gives two months free. | Free forever on one site with one seat and 500 AI messages a month - not a trial. Then $29 per agent seat with AI on our provider account, or $15 per seat with your own AI provider key. |
| Bring your own AI key | Your own OpenAI key for unlimited messages from the Advanced plan ($189) up. | Any paid seat at $15, with OpenAI, Anthropic, Gemini, DeepSeek, Mistral or OpenRouter. |
| Branding | Removing LiveChatAI branding needs the Expert plan ($389). | The Dchat badge is removed on any paid seat. |
| Scale and proof | Names Investing.com and Drivings.com, with a published 65% automatic resolution in one case study. | A new product with no customer logos to show. |
| Best fit | Teams that mainly want a well-tuned website chatbot, sometimes several. | Teams that want the chatbot and the human support desk in one place, on a price that does not count messages. |
Checked September 24, 2026 against the public LiveChatAI home, pricing and features pages. Their free-plan data limit is stated two different ways on the pricing page, so it is left out here. Everything in the LiveChatAI column is their own published claim; none of it has been independently verified by us. Everything in the Dchat column is read from the shipping code. Competitor pricing changes without notice - verify current terms before purchase.
Credits are fine at low volume. The comparison turns on growth: every extra message moves a credit plan, while a seat plan moves only when you hire.