Question 1

How is Dchat different from a typical hosted chat product?

Accepted Answer

Dchat keeps AI replies, same-thread human handoff, branding controls, knowledge tools, and the team inbox together in one workspace. It also lets teams choose between a Dchat-managed OpenAI key and a customer-managed key, which is still uncommon among mainstream support products.

Question 2

How does the widget embed work?

Accepted Answer

One script tag with your widget token. Paste it into your site's layout once and every future change — branding, AI settings, routing — happens in the dashboard. No plugins and no repeated code edits.

Question 3

What happens when AI cannot handle the question?

Accepted Answer

The conversation moves to the human queue with the full transcript attached, so the visitor never restarts from scratch. Handoff can be triggered by a visitor request, a routing rule, a handoff keyword, or an AI limit you define.

Question 4

Can I use my own OpenAI key?

Accepted Answer

Yes. Dchat supports both a Dchat-managed key and a customer-managed OpenAI key. Per-workspace settings include model selection, system prompt, escalation rules, and grounding — switchable without rebuilding the widget.

Question 5

How does the knowledge base work?

Accepted Answer

Three ways in: write articles directly, paste URLs to import, or run the site crawler. The AI answers from that managed knowledge set, which lives in the same workspace as your routing and inbox settings.

Question 6

What can I customize in the widget?

Accepted Answer

Launcher shape, colors, welcome message, starter prompts, proactive behavior, and white-label settings are all configured in the dashboard.

Question 7

How much does Dchat cost?

Accepted Answer

Free forever for one site with 500 AI messages per month. Paid plans are $29/month for Dchat-managed AI seats, $15/month for bring-your-own-key AI seats, and $15/month per human agent seat. No per-resolution fees.

Question 8

How does Dchat compare with Intercom, Zendesk, Freshchat, Crisp, and Tidio?

Accepted Answer

Those are all credible products. Dchat is best aligned when the job is website-first AI support with branded chat, same-thread handoff, AI key ownership choice, and a self-hosted path. Broader suites win when omnichannel, enterprise operations, ecommerce depth, or bigger app ecosystems matter more.

Question 9

Do I need to replace my current help desk to try Dchat?

Accepted Answer

No. The cleanest evaluation is to leave email, phone, or social support where it already lives and launch Dchat on the website first. That lets the team test AI coverage, transcript quality, and human handoff without a full migration.

Question 10

Is there a self-hosted option?

Accepted Answer

Yes. Dchat itself is cloud-hosted, but Zchat runs the same platform on your own infrastructure — useful for regulated industries, regional hosting requirements, or air-gapped networks.

Question 11

What does the support team get?

Accepted Answer

A real-time inbox with typing indicators, canned responses with shortcuts, contacts, routing rules, proactive triggers, reports, offline message capture, knowledge base management, and workspace settings in one admin surface.

Question 12

What should I validate before using Dchat in production?

Accepted Answer

Test your AI prompts, routing rules, and retention settings against real traffic during the free tier. The current release does not claim formal HIPAA or SOC 2 certification by default, so validate compliance requirements specific to your environment first.

Question 13

What should I measure in the first 30 days after launch?

Accepted Answer

AI-only resolution rate, visitor satisfaction on AI-only conversations, time from handoff to first human reply, and how many weak answers turned into knowledge or routing fixes. Those four numbers tell you faster than raw volume whether AI-first support is holding up.

FAQ