Privacy

Data decisions should be explicit

Dchat is operated by RichScripts Inc. This page covers the data decisions the product asks you to make: approved data categories, provider mode, retention expectations, and customer-owned review.

Who operates Dchat

Dchat is operated by RichScripts Inc. Privacy questions, data requests, and security review requests go to [email protected]; [email protected] reaches the same team for product issues.

Conversation data

Teams should decide which customer details may enter chat, email intake, knowledge, and AI prompts.

  • Chat
  • Email intake
  • AI prompts

Provider mode

Dchat-managed and customer-managed AI modes create different review, cost, and data-flow considerations.

  • Provider owner
  • Cost visibility
  • Data flow

Connector data

Tool scopes, sample payloads, redaction rules, and audit events should be reviewed before exposing business context.

  • Scopes
  • Payloads
  • Audit events

This page is product guidance, not legal advice. Signed agreements and policies remain the source of truth.