How it works
A controlled path from first response to resolution
Start with a narrow support loop, review outcomes, and expand when the team can show quality, escalation, and rollback evidence.
Capture
The widget collects intent, page context, and contact details without forcing customers into a heavy form.
- Website entry
- Customer context
- Conversation record
Answer
AI drafts from approved knowledge and uses guardrails when an answer is uncertain or sensitive.
- Knowledge grounding
- Uncertainty handling
- Escalation triggers
Hand off
Human operators own the conversation, approve sensitive tasks, and resolve the case with the transcript in view.
- Human owner
- Approval queue
- Resolution notes
Improve
Review unresolved intents, missing knowledge, and risky automations before adding more channels or actions.
- Outcome review
- Knowledge fixes
- Expansion gates
The first launch goal is reliable first response, fast escalation, and a product loop that improves before automation widens.