AI chat for Shopify stores

One snippet in theme.liquid, live before your next order

Dchat answers the shipping, sizing, and returns questions that make up most store support — from your own policy pages — and hands anything touching an order to a person. No app install, no per-resolution billing through your peak season.

Install without an app

Paste one script tag into theme.liquid before the closing body tag. It works on any theme, adds no app permissions to your store, and comes off as cleanly as it went on.

  • theme.liquid snippet
  • Any theme
  • No store permissions

Answer the pre-purchase question

The 2 a.m. “does this ship to Canada” question decides a cart. Crawl your policy and product pages once and the assistant answers from them around the clock, in the visitor's language.

  • Policy-grounded
  • 24/7
  • Multilingual replies

Keep humans on the money decisions

Refunds, order changes, and exceptions route to a person by keyword before the AI ever replies. Your discount policy stays your policy.

  • Keyword routing
  • Same-thread handoff
  • No improvised policy

Flat through Black Friday

Per-resolution pricing bills your best month hardest. Dchat is a flat price per site and per seat, so November and February cost the same.

  • No usage credits
  • No per-resolution fees
  • Predictable bill

Frequently asked questions

Do I need to install a Shopify app?

No. Dchat is one script tag pasted into theme.liquid before the closing body tag. There is no app listing to install, no app permissions to grant, and no access to your orders or customer records unless you connect it yourself.

Will it slow down my store?

The loader is a single async script, so it never blocks your theme from rendering. The widget itself only loads once a visitor opens it.

Where does it get answers about shipping and returns?

From your own pages. Point the crawler at your store once and it reads your shipping, returns, and policy pages into an approved knowledge base. The AI answers from that content, not from general internet knowledge.

Can it change or refund an order?

Not on its own. Refunds, order changes, and exceptions route to a person by keyword before the AI replies, and any sensitive action sits behind an approval step. The AI answers questions; people make the money decisions.

What happens during Black Friday traffic?

Nothing changes on your invoice. Pricing is a flat monthly price per site and per agent seat — there are no per-resolution fees and no usage credits, so your busiest month costs the same as your quietest.

Is there a free option?

Yes — free forever on one store, including 500 AI-answered messages a month and human handoff. No credit card required.

Free forever on one store, including 500 AI messages a month and human handoff. No credit card, no app listing to install.