AI support for ecommerce

The WISMO lane runs itself; humans keep the judgment calls

Half of store support is 'where is my order?' and its siblings — sizing, shipping, returns policy. Dchat answers that lane instantly from your approved policies and hands anything sensitive to a person, with pricing that stays flat through your seasonal peaks.

Answer the repeated lane

Shipping times, returns policy, sizing, availability — taught once from pages you approved, answered instantly around the clock, including the 2 a.m. pre-purchase question that decides a cart.

  • Policy-grounded answers
  • 24/7 coverage
  • Pre-purchase speed

Gate the sensitive actions

Refunds, order changes, and exceptions escalate to a person — with approval gates before any sensitive action. An improvised discount policy is a real cost; Dchat's AI doesn't improvise policy.

  • Approval gates
  • Human exceptions
  • No improvised policy

Survive the season flat

Per-resolution and ticket-metered helpdesks bill your best month hardest. Flat per-seat pricing means Black Friday and February cost the same — and one embed snippet works on Shopify, WooCommerce, and custom storefronts.

  • Flat through spikes
  • Shopify snippet install
  • No ticket meters

Let the AI own WISMO and policy questions; keep refunds and exceptions behind human judgment and approval gates.