AI Chatbot Features for Customer Support

Everything needed for a useful first response and a reliable handoff

Dchat combines an AI chatbot, shared support inbox, knowledge base, human handoff, and approval controls so teams can automate routine questions without losing ownership of the customer conversation.

Answers grounded in your content

Answer product, setup, policy, and service questions from approved website and help content. When the answer is not supported, Dchat can make uncertainty visible instead of guessing.

  • Grounded responses
  • Escalation language
  • Quality review

Human handoff in the same conversation

When a visitor asks for a person or the AI reaches a boundary, the transcript moves to your team with context intact. Operators can claim, reply to, and resolve the thread from one inbox.

  • Ownership
  • SLA-risk views
  • Conversation timeline

A knowledge base that improves over time

Import your website or help docs, write approved articles, and turn missed questions into focused content improvements instead of editing prompts blindly.

  • Approved articles
  • Prompt boundaries
  • Revision queue

Approval-safe support actions

Give AI access to useful read-only context and require a human before sensitive work such as refunds, entitlement changes, or account edits.

  • Drafted actions
  • Sensitive-action review
  • Audit trail

Support leaders can see what AI handled, where humans stepped in, and which gaps need product or knowledge work.