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AI-first chat with human handoff Bring your own AI key or use Dchat-managed AI. White-label controls included.
Dchat
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Features

Everything a modern AI chatbot needs,
nothing your team has to think about.

Instant AI replies grounded in your content, same-thread handoff to live agents, a branded widget, proactive triggers, knowledge base with URL import and site crawl, and a real-time team inbox. All in one workspace.

In the product

What operators actually interact with.

Two of the most-used surfaces are the live inbox and the proactive-trigger editor.

Dchat team inbox with a live conversation and AI reply
Live inbox

One real-time queue for every conversation.

AI and human replies stay in the same thread over SignalR. Takeover, transfer, and claim happen in one click. Filters by site, channel, and status.

  • Same-thread handoff with full transcript context
  • Typing indicators and live presence
  • Assignment, routing, and canned-response shortcuts
Dchat proactive triggers editor with URL and scroll rules
Proactive chat

Nudge visitors at the right moment.

Send welcome messages on pricing pages, cart-abandonment nudges, or proactive offers based on URL match, time-on-page, or scroll depth.

  • URL, time, and scroll trigger conditions
  • One trigger per page or stacked sequences
  • Editable inline in the dashboard, with no redeploy
Feature set

Built for the full support loop.

Six product pillars cover the visitor experience, operator workflow, AI configuration, and measurement.

Branded chat widget

Launcher shape, colors, welcome copy, starter prompts, and white-label settings so the chat feels like part of your product, not a pasted-on tool.

AI your team controls

Dchat-managed OpenAI key or your own. Per-workspace model, system prompt, escalation rules, and grounding configuration stay switchable without re-platforming.

Knowledge base

Manual articles, URL import, and site auto-crawl. AI cites sources on replies so visitors and agents can both see where the answer came from.

Smart routing

Keyword rules bypass AI and send conversations straight to the human queue. Visitors can request a person directly, with the thread intact.

Canned responses

Store trusted replies with shortcuts so agents move faster without losing consistency. Organize by folder and insert with one keystroke.

Reporting and ratings

AI coverage, human queue share, CSAT ratings, and 7-day volume trends. The metrics that tell you whether AI-first support is actually holding up.

Bundled in every plan

No feature tiers hiding behind upgrade prompts.

Every Dchat plan, including the free tier, ships the full feature set. Seat count and AI message volume are the only things that scale with price.

✓ Same-thread human handoff
✓ Typing indicators and live presence
✓ File attachments
✓ Offline message capture
✓ Chat ratings and CSAT tracking
✓ Contact management
✓ Visitor ban list
✓ Site crawl for knowledge base
✓ URL article import
✓ Task center approval queue
✓ Per-workspace AI prompts
✓ BYO OpenAI key option
Try it

Install in five minutes. Free forever on one site.

See the full AI-to-handoff flow on your own website before spending a dollar. No credit card required.

Start free Try the live widget View pricing
How it works Pricing