AI answers first
Managed or customer-owned OpenAI key, system prompts, model settings, and knowledge-base grounding. Replies cite sources so visitors and agents see the basis.
AI first. Humans second.
One workspace for both.
Dchat is the AI chatbot platform built around one support loop: answer routine website questions with AI, hand off the exceptions to human agents in the same thread, and manage everything - widget, AI config, knowledge, routing, reporting - from a single workspace.
The support loop
Three moves that matter, in order.
The platform is opinionated about what belongs where. AI answers first. Humans step in when judgment is needed. Tuning stays close to the inbox.
Human takeover, same thread
When AI hits a boundary, a human picks up with full transcript context. The visitor never has to re-explain themselves.
Flexible rollout path
Start on Dchat cloud. Move to Zchat self-hosted if regulated industries, EU residency, or air-gapped networks change your requirements later.
Workspace
What your team runs support from.
One admin surface for the widget, AI, knowledge, agents, routing, reporting, and billing. No jumping between tools.
Live inbox
Real-time queue with presence and typing.
SignalR-powered updates keep the queue live. Takeover, transfer, claim, and filter without refreshing. AI-owned, waiting, and resolved conversations all visible.
AI settings
Per-workspace AI configuration.
Pick the provider, switch between Dchat-managed and customer-managed keys, edit the system prompt, and define handoff keywords - all without touching code.
Knowledge base
Content the AI actually uses.
Write articles directly, import from URLs, or run the site crawler. Enable and disable articles to control what the AI references in real time.
What the admin surface includes
Everything one team needs.
✓ Live inbox
✓ Canned responses
✓ Routing rules
✓ Knowledge base
✓ Offline capture
✓ Contacts
✓ Reports
✓ Workspace settings
✓ Proactive triggers
✓ Chat ratings
✓ Task center approval
✓ Visitor bans
Start free
The platform that runs the loop for you.
One workspace, one inbox, one clear operator flow. No credit card. Free forever for one site.