AI Customer Support Platform

Website support with an AI first response and a human safety net

Dchat is an AI customer support platform for websites: answer routine questions from your approved content, keep every conversation in a shared inbox, and hand off to a human when the question needs judgment.

AI chat that opens the right support path

A lightweight website widget captures intent and page context, answers common questions, and keeps human help one visible step away.

  • Branded widget
  • Conversation history
  • Human handoff

Grounded answers your team can review

Use approved website and help-center content as the answer source, then review weak answers and unanswered questions before expanding automation.

  • Knowledge boundaries
  • Provider choice
  • Approval queues

A support workflow you can operate

Keep ownership, escalation, launch checks, and rollback decisions close to the support workflow so the team knows what happens when AI reaches its limit.

  • Decision logs
  • Status-history evidence
  • Procurement packet

Platform status: website chat is the strongest path today; configured intake expands coverage while keeping channel maturity clear.