Pricing
Simple seats. No usage credits. No per-resolution fees.
Free for one site with 500 AI messages a month. After that it is one flat price per agent seat, set by how you run your AI: $29 a seat on Dchat-managed AI, $15 a seat if you bring your own OpenAI or Anthropic key. No usage credits, no per-resolution fees.
Plans
Free
$0 forever, one site
Everything you need to launch AI chat with human handoff on a single site. Not a trial.
- 500 AI messages / month
- Same-thread human handoff
- Knowledge base + site crawl
- “Powered by Dchat” badge
Managed AI
$29 per agent seat / month
We run the AI on our OpenAI account — you never create or manage a provider key.
- 5,000 AI messages / month
- AI costs included — one flat bill
- White-label widget (no badge)
- Proactive triggers + reports
Bring your own key
$15 per agent seat / month
Connect your own OpenAI or Anthropic key: pay us less, pay the provider directly for usage, keep full model control.
- Everything in Managed AI
- Your own OpenAI or Anthropic key
- Prompt + data-flow control
- Provider usage on your own bill
Human agent seat
$15 per agent seat / month
The seat rate for workspaces running without Dchat-managed AI — human inbox access only.
- Live inbox seat
- Canned responses + macros
- SLA views + saved filters
- No per-resolution fees
One rate applies to every agent seat in your workspace, and which rate depends on how you run your AI — $29 on Dchat-managed AI, $15 with your own OpenAI or Anthropic key, or with AI off. Compare: Chatbase starts at $40/month with metered message credits; Tidio's AI typically lands at $68–150/month. Dchat is a flat bill you can predict.
Just starting
Launch on the Free plan. 500 AI messages a month covers most small sites — upgrade only if you hit the ceiling.
- One-tag install
- Human inbox included
- No credit card
Growing team
Add Managed AI for higher limits and a white-label widget, plus a human seat for each teammate in the inbox.
- Higher AI limits
- White-label
- Email, SMS, WhatsApp, Slack intake
Want your own key
Bring your own OpenAI or Anthropic key when you want direct control of model, prompts, and provider spend.
- Lower platform fee
- Model + prompt control
- Usage on your own provider bill
Frequently asked questions
What exactly am I paying for?
Agent seats. Every seat in your workspace bills at the same monthly rate, and the rate is set by how you run your AI: $29 a seat on Dchat-managed AI, $15 a seat if you bring your own OpenAI or Anthropic key, or run without AI. Example: three teammates on Dchat-managed AI is 3 × $29 = $87/month. The Free plan is $0, includes one seat, and needs no card.
What happens when I hit 500 free messages?
The widget keeps working and human chat continues; the AI pauses until the month resets or you upgrade. We never silently bill you for overage.
How many seats do I need?
One per person who answers handoffs in the shared inbox. The Free plan includes one seat, so a one-person business can run entirely free. Add seats only as teammates join the inbox.
Managed AI vs bring-your-own-key — which should I pick?
Pick Managed AI ($29 a seat) if you want one flat bill and zero provider setup. Pick bring-your-own-key ($15 a seat) if you already have an OpenAI account and want to choose models and pay OpenAI's usage rates directly — you pay us less per seat and your provider usage lands on your own invoice.
Are there per-resolution or per-conversation fees?
No. Unlike tools that charge per AI resolution or meter message credits, your Dchat bill is flat and predictable: seats × price.
Can I cancel anytime?
Yes. Cancel in the dashboard, keep access until the end of the billing period, and your site falls back to the Free plan — the widget stays up.
Finance can review platform cost and AI provider usage separately, without hiding model spend inside a per-resolution story.