AI support for SaaS

Deflect the docs questions, protect the churn conversations

SaaS support volume splits into two very different halves: questions your docs already answer, and conversations where a customer decides whether to stay. Dchat automates the first half from your approved knowledge and routes the second to a human in the same thread — at a flat per-seat price a startup can budget.

Ground the AI in your docs

Crawl your help center and docs into the knowledge base, restrict answers to what you approved, and show the source per answer. 'How do I add a teammate?' gets solved in seconds; nothing gets improvised about pricing or limits.

  • Site and docs crawl
  • Approved-source answers
  • Visible citations

Route the retention moments

'Cancel', 'refund', frustrated tone, and visitor requests for a person escalate to your team in the same thread with the transcript. The AI never talks a customer out the door on your behalf.

  • Same-thread handoff
  • Uncertainty escalation
  • SLA views

Price it like a line item

Flat per-seat pricing — no per-resolution fees, no credit meters. A launch-week traffic spike changes your response times problem, not your invoice. Bring your own OpenAI key to make the AI spend fully auditable.

  • Flat per-seat
  • Free tier to start
  • BYO key option

Automate the documented half of SaaS support; keep humans on the conversations where retention is decided.