Connect Facebook Messenger to Dchat

Before you start

• Difficulty: Hard
• Time: 30–60 minutes
• You need: A Facebook Page you manage
• You need: A Meta developer app with Messenger and Webhooks set up
• You need: Admin or owner access to your Dchat workspace

Steps

1. Collect your values from Meta

   You need your Facebook Page ID, a Page access token for that Page, and your Meta app's app secret.

2. Add the channel in Dchat

   In Dchat, open Settings → Channels and choose + Add channel. Pick "Facebook Messenger", put the Page ID in the identifier field, and paste the credentials. Choose any verify token without spaces.

   { "PageAccessToken": "EAAG...", "AppSecret": "...", "VerifyToken": "any-phrase-you-choose" }

3. Point Meta's webhook at Dchat

   In your Meta app's Messenger webhook settings, set the callback URL below and the same verify token. Subscribe your Page to the messages field.

   https://api.dchat.com/api/inbound/meta

4. Send a test message

   Message the Page from a personal account. It lands in your Dchat inbox, and the AI replies if AI is on for your workspace.

What goes in each field

• PageAccessToken: A Page access token for the Page you are connecting.
• AppSecret: Your Meta app's app secret, used to check Meta's signature on every webhook.
• VerifyToken: Any phrase without spaces; the same one goes into Meta's webhook settings.

Good to know

• Page messages only. Replies to post comments are not supported.
• Text, quick-reply taps, photos and PDFs (up to 5 MB) are handled; Messenger postback buttons are not.
• Replies are up to 2,000 characters with up to 13 quick replies.
• While your Meta app is in development mode, only people with a role on the app can message it. Accepting messages from the public needs Meta's app review.
• Your workspace needs at least one enabled site; new workspaces have one already. Messages are dropped while every site is switched off.
• Credentials are encrypted when you save them and are never shown again. To change one, paste the full credentials again.