Privacy built around clear workspace boundaries.

Conversation and workspace records

• Visitor messages, AI replies, and human replies are stored to preserve the full transcript.
• Contacts can store a display name, email, or phone number.
• Workspace settings such as widget branding, AI config, routing rules are saved per workspace.

How AI-related data is handled

• Dchat can run with a Dchat-managed or customer-managed AI key.
• System prompts, handoff keywords, and model selections are stored as workspace config.
• Avoid regulated data until advanced retention and compliance controls are enabled.

Who can work with this data

Workspace operators use the inbox, reports, contacts, and settings to manage conversations. Routing and handoff keep the right threads visible to the right team.

What this release does not claim

This release does not claim industry-specific compliance coverage by default. Validate requirements before production use.