Compare
A calmer comparison: what Dchat is designed to keep in one place.
The market varies a lot by vendor and plan. Instead of chasing plan-by-plan fine print, this page compares Dchat with the common patterns teams run into when evaluating hosted chat products.
| Capability | Dchat | Typical hosted setup |
|---|---|---|
| AI-first replies plus human handoff | Built in | Sometimes split across plans or products |
| Customer-managed OpenAI key option | Available | Varies widely |
| Dchat-managed AI option | Available | Often bundled differently from BYOK |
| Widget branding and white-label controls | Workspace setting | Frequently tier-dependent |
| Knowledge base with site crawl support | Built in | Often article-first or manual |
| One live operator inbox | Built in | Can be separate from AI tooling |
| Routing, canned responses, and proactive chat | Included | Usually mixed across tiers |
| Ratings, offline messages, and attachments | Included | Feature availability varies |
| Seat pricing visible in product messaging | Visible | Often plan-specific or negotiated |
| IIS + SQL Server deployment path | Available | Less common in hosted-first tools |
Directional comparison only. Teams should verify current vendor packaging, pricing, and support terms before making a purchase decision.