The support loop is familiar. The control surface is what changes.
Many teams already know they want AI-first support with human takeover. Dchat is for the teams that also care about who controls the AI, the branding, the deployment path, and the day-to-day operator workflow.
Control over AI and rollout
Choose how AI is managed
Use a Dchat-managed OpenAI key for a simpler setup or bring your own key when cost control and provider ownership matter.
Keep pricing and seats explicit
Dchat keeps managed AI, customer-managed AI, and human seat pricing visible so support planning does not disappear into unclear packaging.
Control over the visitor experience
White-label and workspace branding
Launcher shape, colors, welcome copy, and workspace settings give teams a cleaner path to making chat feel like part of the product.
Human takeover that does not feel like a dead end
Visitors can move from AI to a person in the same thread, which makes the escalation path feel intentional instead of bolted on.
Control over knowledge and operations
Knowledge base from your real content
Manual articles, URL import, and site crawl support help teams ground answers in their own product and documentation.
Reporting close to the inbox
Volume, ratings, AI usage, contacts, and workspace settings live close enough to the support flow that teams can actually act on them.
Control over hosting decisions
Hosted experience for fast setup
The default stack is simple to run and evaluate, which helps teams learn the workflow before they commit to a bigger production shape.
IIS + SQL Server deployment path
Teams that need infrastructure alignment can move toward the packaged IIS deployment flow instead of treating production hosting as an afterthought.
Product scope today
Shipping today
AI-first chat, human handoff, knowledge base articles, site crawl support, URL import, chat ratings, custom AI prompts, model settings, live operator inbox, routing rules, widget branding, attachments, offline capture, canned responses, proactive triggers, contacts, reporting, billing, and workspace settings.
Deliberately not claimed
This site does not promise unsupported extras like multichannel messaging, formal compliance certifications, or advanced workflow layers that are not clearly present in the current product surface.