Bring your own OpenAI key
Launch with Dchat-managed AI, then move to a customer-managed OpenAI key when governance or procurement matters. No re-platforming and no widget rebuild.
AI chat, but your team
still owns the keys.
Dchat is for teams that want fast AI answers and a real human backup plan without handing over every decision about AI ownership, branding, or deployment path to the vendor.
Team control
AI can be fast without becoming a black box.
Dchat's advantage is trust: your brand, your AI key choice, your human fallback, and a deployment path that does not trap the team later.
BYO OpenAI key
White-label controls
Human backup
Differentiators
The decisions larger support products usually make for you.
Dchat keeps these choices visible: who owns the AI provider relationship, how pricing behaves as volume grows, and whether a self-hosted path stays open later.
Flat seat pricing
No per-resolution layer on top. No branding paywalls. The pricing story stays tied to seats and AI mode instead of getting more complex as usage grows.
White-label on paid plans
Launcher, colors, welcome copy, and templates all stay configurable. The free tier keeps a "Powered by Dchat" footer, while paid plans keep the widget fully in your brand.
Self-hosted path via Zchat
If regulated industries, residency requirements, or internal-only networks take you off cloud, Zchat runs the same platform on your servers.
Same-thread human handoff
When AI hits a boundary, the human picks up in the same conversation with the full transcript. No context loss and no "please repeat your issue" friction.
Knowledge base with auto-crawl
Paste URLs, write articles, or crawl your site in one click. The AI answers from the same managed knowledge base your team edits, so answers feel grounded instead of improvised.
Trust signals
What Dchat can say clearly when larger suites lean on trust.
Intercom, Zendesk, and other broader platforms still have the edge on formal enterprise buying comfort. Dchat's answer is not to fake suite depth. It is to stay specific about control, visibility, and deployment flexibility.
Provider choice stays with the team.
Start with Dchat-managed AI, move to your own OpenAI key later, and keep the same widget, inbox, and reporting flow. That removes a common lock-in objection earlier in the sales process.
Cloud now, self-hosted later if requirements change.
Teams that later face residency, procurement, or internal-network constraints can move to Zchat instead of re-platforming to a different product family.
The bill stays explainable.
Seat-based pricing and provider choice are easier to defend internally than outcome fees, session packs, or layered suite pricing that changes as AI usage grows.
Roadmap order
What closes the biggest competitor objections next.
The strongest gap is still channel breadth. The right answer is not every channel at once. It is a narrow sequence that changes how buyers classify the product.
Email inbox support
This is the first missing channel buyers notice when comparing Dchat with Zendesk, Intercom, Freshchat, Crisp, Front, or Help Scout.
Customer-context actions
Order lookup, CRM context, billing visibility, and approval-safe actions matter more than a generic automation canvas for most support evaluations.
WhatsApp-style expansion
After email, broader async messaging becomes a more credible next step against Crisp, Freshchat, Tidio, and the larger omnichannel suites.
What ships today
Honest about the product surface.
This site does not promise multichannel messaging, mobile agent apps, or compliance certifications that are not part of the current release. Here is what is in the product now.
Shipping today
AI-first chat, human handoff, knowledge base, site crawl, URL import, chat ratings, custom AI prompts, model selection, live inbox, routing rules, widget branding, file attachments, offline capture, canned responses, proactive triggers, contacts, reports, billing, workspace settings, and task center.
Not claimed
No multichannel support for email, SMS, or WhatsApp. No native mobile agent apps. No default HIPAA or SOC 2 claims. No app-store listings for Shopify, WordPress, or similar ecosystems yet.
Start free
The AI chat platform that respects your choices.
Free forever for one site. Bring your own key or use Dchat-managed AI. Self-hosted path ready when you need it.